These Terms govern your access to and use of Nafio’s website, platform, and services.

1. Company Information

Nafio is a customer engagement and retention platform operated by Zillionus, doing business as Nafio, and offered to customers globally.

2. Nature of Services

Nafio provides software tools that help local and service-based businesses engage customers, automate follow-ups, and improve customer retention through digital communication.

Nafio does not guarantee:

• Revenue growth

• Customer return rates

• Business performance outcomes

Results depend on multiple factors including business type, customer behavior, and usage.

3. Intended Users

Nafio is intended for local and service-based businesses, including but not limited to:

• Restaurants, cafés, hotels

• Salons, spas, clinics, gyms

• Automotive service providers

• Retail businesses

Nafio is not a substitute for professional, legal, medical, or financial advice.

4. International Use

Users accessing Nafio are responsible for ensuring compliance with laws and regulations applicable in their respective jurisdictions. Nafio provides a platform and does not warrant compliance with every local or industry-specific regulation.

5. User Responsibilities

You agree to:

• Provide accurate and complete business information

• Use the platform lawfully and ethically

• Obtain necessary consent from your customers before contacting them

• Comply with applicable communication and data protection laws

Violation of these terms may result in suspension or termination of access.

6. Payments & Billing

• All payments must be made in advance

• Pricing is disclosed prior to purchase

• Service access begins upon successful payment

7. No Refund Policy

All payments made to Nafio are final and non-refundable.

Once access to the service is provided, no refunds, cancellations, reversals, or chargebacks will be processed.

8. Limitation of Liability

To the maximum extent permitted by law, Zillionus shall not be liable for indirect, incidental, or consequential damages. Any liability shall be limited to the amount paid for the service.

9. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

The courts located in Bengaluru, Karnataka, shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms or the use of Nafio’s services.

10. Contact

📧 support@nafio.in